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Mike McGuire on Preparing for a Pandemic Flu Outbreak

Influenza pandemics are not static events like a hurricane or tornado, nor are they confined to a specific area. Pandemics come in multiple waves and experts believe that many organizations would have difficulty maintaining operations as a result of absenteeism due to illness, employees caring for t

Morton Mandel on Hiring "A Employees"

CEO of Parkwood Corp, chairman and CEO of the Jack, Joseph, and Morton Mandel Foundation, Morton Mandel has reached great success in both his financial and personal life. In his book It's All About Who You Hire, How They Lead, . . . and Other Essential Advice from a Self-Made Leader , Morton talks a

Nancy Duarte on Telling Your Story

Storytelling is an incredibly important business skill, it makes you and your message instantly more memorable. While speed and brevity are essential to a good presentation, a bad story is already too long. Nancy Duarte joins us to talk about the importance of well-constructed stories.

Nancy Tennant Snyder on Unleashing Innovation at Whirlpool

Nancy Tennant Snyder 's new book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change efforts in corporate history and show how innova

Nick Webb on What Customers Crave

What sets you apart isn't your product but the experience surrounding your product. People don't go to Starbucks just for the coffee, they go for the experience. Nick Webb , author of What Customers Crave , published by AMACOM, joins us to talk about how to cultivate the perfect customer experience,

Nick Westergaard on Getting Scrappy

Social media is taking over marketing and it can be hard to keep up but you don't have to be Coca-Cola to make a splash in digital marketing. Nick Westergaard , author of the new AMACOM book Get Scrappy , is here to talk about how to figure out a strategy that will work for you and your company no m

Nicole Lipkin on Engagement and Emotional Contagion

Nicole Lipkin , author of What Keeps Leaders Up at Night , wants us to know that our brains are more sensitive than we think, susceptible to what is called "emotional contagion." That's when someone's "negative emotions spread virally" where our brains pick up on someone else's mood and mimic that e

Nilofer Merchant on Real Collaboration

Management gurus have always said “people matter.” But those same gurus still relegate strategy to an elite set of executives who focus on frameworks, long presentations, and hierarchical approaches. After many years of working with Apple, Adobe, HP, among others, Nilofer Merchant discovered the bes

Noah Fleming on Enduring Customer Loyalty

In Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (published by AMACOM), author Noah Fleming explains how constantly searching for new customers is not a solution for new business. Fleming argues that customer loyalty is built through proper marketing that balan

Nolan Bushnell on Innovation Stagnation

Nolan Key Bushnell , founder of Atari, and the Chuck E. Cheese's Pizza-Time Theaters, reveals some of the main ideas in his new book Finding the Next Steve Jobs . Nolan warns that innovation stagnation affects all business, not just traditionally "creative" companies but even tech giants like Nokia.

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