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Maureen Chiquet on Going Beyond the Label

Being authentic is one of the most important leadership skills. It helps others connect with you and helps your own path become more clear when you’re at a crossroads. Maureen Chiquet , author of Beyond the Label , joins us to talk about her journey during her career and how she decided on the caree

Max Muller on HR Issues That Managers Need to Know Now

Managing people is a tricky business—and managers and small business owners can no longer get by without understanding the essentials of human resources.  New questions abound. In our increasingly legal-minded age, how much documentation do we need to keep on each employee? What’s the best

Micah Solomon on Customer Service in the 21st Century

Micah Solomon joins us on Edgewise to discuss his new book High-Tech, High-Touch Customer Service . He addresses the positive and negative effects technology has had on customer service today as well as the recent changes in the balance of power between customers and businesses. Using companies like

Michael Alter on Building Superior Customer Service

At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backward, Michael Alter , president of the payroll provider, says the only way to continue to grow is to change and try new things—and it may account for the company’s fast growth, a three-year growth r

Michael Beer on Higher Ambition Leadership

Why 21st century leaders must expand their focus beyond shareholder value.

Michael Bungay Stanier on Coaching Well

Michael Bungay Stanier is a well-regarded speaker, and as well as speaking to organizations he regularly keynotes at conferences such as HRPA, SHRM, CSTD, the Evanta HR Leadership series and The Conference Board of Canada. He’s known for sessions that are highly engaging, interactive and entertainin

Michael Bungay Stanier on Great Work

Work smart, not hard. Plenty of employees have heard that but how does it actually work? In his new book Do More Great Work , Michael Bungay Stanier offers fifteen different exercises that give practical advice for how to turn your results from good to great.

Michael Dulworth on The Connect Effect

Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective investments in your networks can make you smarter, more knowledgeable, and better grounded, as well as a more agile learner and collaborator. In

Michael Hoefflinger on Becoming Facebook

It seems like everyone has a Facebook account these days and that's no accident. Michael Hoefflinger , former marketing exec at the social media giant, knows first hand what it was like to sit in meetings with Mark Zuckerberg and Sheryl Sandberg and watch their straegies to grow the business. He joi

Michael Lee Stallard on Connection Culture

Sometimes it can be tempting to keep your head down and just get the work done, especially with steadily increasing workloads. However, actually connecting with other human beings is crucial to our wellness and ability to perform. In his new book Connection Culture , Michael Lee Stallard talks about

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