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Charles Jacobs on Why Feedback Doesn’t Work

Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when we try to d

Cheryl Nash on the Highs and Lows of Financial Services

This week, Cheryl Nash talks about her perceived challenges of being a woman in a traditionally male-dominated industry, what qualities exemplify a great leader regardless of gender, and how she learned from her failures and how it helped her in her career. Instrumental to her leadership was the exa

Cheryl Strauss Einhorn on Simplifying Problem Solving

You'd think with all the technology at our fingertips we'd be making decisions faster than ever. But tech still needs a human driver and we're as fallible as ever. Cheryl Strauss Einhorn is here with her new book Problem Solved and her AREA method for streamlining solving complex problems.

Chester Elton on "Carrot" style motivation

Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for i

Chip Bell on Creating “Take Their Breath Away” Customer Service

Customers are bored! Service providers, chastised by the “less-than-exciting” results of their surveys, have put all their eggs in the “improvement” basket.” According to Chip Bell, “Take Their Breath Away” service is about bringing a new spirit to the service world. His new book Take Their Breath A

Chip Bell on Extraordinary Customer Service

Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...

Chris Kuenne & John Danner on Knowing Your Growth Type

Chris Kuenne & John Danner , co-authors of the new book Built for Growth , have created a new assessment for entrepreneurs and they can you to try it out. They've identified the four types of entrepreneurial leaders and how they work. Listen to the episode and then check out their quiz to put th

Chris Carey on Fostering Your Specific Workplace Culture

Improving workplace culture isn’t just about making it more fun. All the holiday parties and cool decorations mean nothing when the workers aren’t engaged. Chris Carey points out that not all companies are built the same, and therefore, no two cultures will be the same. Just look at the military cul

Chris Monteiro on Taking Social Media Seriously

Chris Monteiro , head of MasterCard Worldwide Communications, shares communication strategies that companies should use to help drive growth. Monteiro is in charge of supporting global communications integration, helping the company achieve its vision of a world beyond cash. MasterCard, whose revenu

Chris Yeh and Ben Casnocha on the Employee's Tour of Duty

In the book The Alliance: Managing Talent in the Networked Age authors Chris Yeh and Ben Casnocha, along with Reid Hoffman talk about the relationship between managers and employees and why an alliance-style of communication between the two parties is the most beneficial. They refer to this style as

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