It's almost unthinkable-you find out that someone on your staff is a convicted sex offender. Your instincts might tell you to react in one way, but you also have an obligation to act in a manner that is both legal and in accordance with your...
If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...
Learn what attracts today's customers--and price is not a factor.
If you don't learn how to promote yourself, your company may not promote you, either, says Peggy Klaus, author of <i>Brag! The Art of Tooting Your Own Horn Without Blowing It</i>. While nobody likes a braggart, keeping quiet about your...
In business, how you present yourself is as important as the service or product you're presenting. Take business etiquette expert Lydia Ramsey's "Busiquiz" before your next client meeting to make sure you put your best foot forward (and not in your...
Forget the PowerPoint presentations and the bar charts. If you really want to grab people's attention, there is no substitute for the age-old art form of storytelling-and some of the most powerful, engaging stories you can tell are the ones starring...
Boost your business and career by leveraging your social skills.
If employees consistently fail in certain positions, maybe it’s management’s fault.
Learn which hand gestures can be most effective to make key points.
Learning how to recognize when and when not to coach is just as important as learning how to coach. Used in the right situation at the right time, coaching can make the life of a manager immensely easier, but if managers try to coach employees who...