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Ben Franklin on Customer Service

You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...

Beyond Bad Apples: The Dynamic of Ethical Erosion

If an organization is to be ethical, it isn't enough to weed out the "bad apples." Even well-meaning executives and managers may engage in serious unethical acts. Ethical erosion can go unnoticed in a busy workday. Fortunately, there are four steps...

Blinded by the Halo Effect

For a brief time in March 2000, Cisco Systems was the largest company in the world, with a market capitalization of $555 billion. Business experts said it possessed visionary leadership, an extraordinary culture, and unparalleled customer focus. Less...

Body Language Secrets of Successful Negotiation

When negotiating, pay attention to your body language.

Body Language Tips for Women Who Mean Business

Women in business can find it difficult to be taken seriously. Use these powerful body language tips to ensure that everyone knows you mean business.

Boosting Worker Engagement in Tough Times

Engagement is always critical but never more so than during tough economic times. When resources become leaner and employees are asked to do more with less, stress levels can climb and engagement levels can drop. Developing effective strategies for...

Break Free from the Status Quo

Renowned business guru Gary Hamel, author of <em>The Future of Management</em>, offers advice on how to shake things up in your company....

Breaking Out of Silos

Peter Drucker said, "Every decision has two elements: (1) what you would ideally like to do, and (2) what you are actually able to do." Many talented executives find the former impossible because of a silo mindset. Discover how to minimize...

Brian Tracy on How to Hire the Right People

The first key to managerial success, as Jim Collins wrote, is “To get the right people on the bus.” In this exclusive excerpt from his new book, Motivation, Brian Tracy outlines a simple strategy to ensure your organization’s bus is filled with the right passengers.

Bridging China’s Talent Gap

As the Chinese economy continues to grow, demand for highly talented employees, especially people with local and international managerial skills, now exceeds the supply. The Chinese government knows it must increase the number of educated people if...