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Balancing Administrative Tasks and Key Projects: 10 Tips for a More Productive Work Day

Learn these ten skills for more effective work.

Banishing Boring Meetings

How to make business meetings more effective, from the author of Boring Meetings Suck.

Be As Resilient as a Rubber BAND

Here are four critical qualities of resiliency.

Beat Those Post-Vacation Blues

Have the post-vacation blues got you down? You're not alone. <i>Performance and Profits</i> readers say that a return from vacation means a return to heightened stress and anxiety, and as we found out in examining the issue, even the Pope says that...

Become a Better Manager by Asking the Right Questions

How managers can move work forward by asking questions.

Become the Boss No One Wants to Leave

Lou Holtz, famed Notre Dame football coach, believed that people should ask their leaders three questions: Are you committed to excellence? Can I trust you? Do you care about me? Here are some tips to ensure that your team members answer each with...

Becoming a Better Boss

Spiderman had it right: with great power comes great responsibility. While many people dream of becoming the boss, few employees feel empathy for the boss—and being in charge isn’t easy. Harvard Business School professor Linda A. Hill discusses leadership’s challenges and imperatives, based on her n

Becoming an Employee-Centered Organization

Every time an organization loses a productive employee it also loses a lot of money—estimated at as much as 100% to 125% of the employee’s salary. Here are strategies for holding on to your best people, from the authors of The Trouble with HR: An Insider’s Guide to Finding and Keeping the Best Peopl

Ben Franklin on Customer Service

You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...

Beyond Bad Apples: The Dynamic of Ethical Erosion

If an organization is to be ethical, it isn't enough to weed out the "bad apples." Even well-meaning executives and managers may engage in serious unethical acts. Ethical erosion can go unnoticed in a busy workday. Fortunately, there are four steps...