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Cultivating Effective Corporate Cultures

What factors influence corporate culture? And how can businesses develop the kind of culture that fosters productivity and profitability? AMA commissioned a study by the Institute for Corporate Productivity to find out....

Creating a Destination-Oriented Culture

Scott Cawood, coauthor of <i>Destination Profit</i>, tells <i>Performance and Profits</i> why a destination is not the same thing as a goal, why organizations should open up the financial books to improve employee performance and why resiliency starts...

Customer Service Survival Tips

Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....

Create Your Daily "To-Do" List

Tips on how to best use to-do lists.

Creating a Powerful Personal Presence to Influence and Engage

Learn how to exhibit a professional presence.

Customers to CEOs: "Can You Hear Us NOW?"

Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...

Customer Focus Is a Strategic Choice

So you say your organization is focused on the customer, and you've got the sound bites and slogans to prove it. But have you made the strategic choice to actually execute a customer-centric approach, or have you simply added a few meaningless words...

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