Addressing the age old problem of ineffectual communication between physicians and their patients, the National Board of Medical Examiners has mandated that each of the 16,000 students who graduate medical school each year in the U.S. must pass a “bedside manner test” before he or she may practice m
In today's "global village" workplace, managers may oversee onsite remote and virtual teams made up of people from many different corporate and geographical cultures. Success greatly depends on the ability to communicate effectively with all team members, including everyone and offending no one. The
According to a Web survey by America Online and Salary.com, the average worker admits to frittering away 2.09 hours per day, not counting lunch.
Do you waste precious minutes-or even hours-searching for information or documents? Do you find that despite your best intentions, your "to-do" list never morphs into a "got-it-done" list? These simple tips from organizational expert Carol Halsey will put you in control of your workday and your life
None of us wants to bring a behavior problem to the attention of an employee, whether we are the individual’s manager or mentor.
In this excerpt from their forthcoming book Riding the Blue Train, Bart Sayle, CEO of The Breakthrough Group, and Surinder Kumar, Chief Innovation Officer for the Wm. Wrigley Jr. Company, discuss what it takes to become a "breakthrough leader."...
A challenge for leaders is to communicate the importance of innovation and renewal and to create a culture that encourages those within the organization to learn and to change. The means to learn this skill may rest with study of species of birds.
From e-mail monitoring and Website blocking to phone tapping and GPS tracking, employers increasingly combine technology with policy to manage productivity and minimize litigation, security, and other risks.
Have you ever wondered about the origin of the word "mayday," the international distress call used by ships and aircraft? In the preface to her new book Mayday!
A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for twenty minutes before eventually being transferred twice, with the second time to a dial tone! When she called back, the first live person she connected with got a