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Coping with Holiday Stress at Work

Everyone is familiar with the tension that the holidays can cause at home, but the workplace can be similarly frantic and filled with anxiety during the season. "Performance & Profits" gift wraps some suggestions for dealing with holiday stress...

Cultivating Effective Corporate Cultures

What factors influence corporate culture? And how can businesses develop the kind of culture that fosters productivity and profitability? AMA commissioned a study by the Institute for Corporate Productivity to find out....

Customer Focus Is a Strategic Choice

So you say your organization is focused on the customer, and you've got the sound bites and slogans to prove it. But have you made the strategic choice to actually execute a customer-centric approach, or have you simply added a few meaningless words...

Customer Service Excellence Depends on Valued Front-line Employees

How leaders can show front-line workers the respect and appreciation they deserve.

Customer Service Survival Tips

Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....

Customers to CEOs: "Can You Hear Us NOW?"

Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...

Corporate Politics 101: The Nine Signs of an Overly Political Organization

Have internal politics gotten out of control in your organization? Here are some of the symptoms, from gridlock to grandstanding, that indicate that your company's culture has become infected with the politics virus. See how many sound familiar; if...

Dealing with Fine "Whine"

Why employees whine, how to deal with whiners, and how to prevent whining.

Creativity and Problem Solving

Train your employees to be creative and solve problems before they grow out of hand.

Defusing Difficult Situations: The Unexpected Response

Learn some surprise responses to confrontations.

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