Customer Service Training Seminars
Learn the secrets of great customer service that improves the customer experience, satisfaction and loyalty with AMA’s live online and in-person courses.
Discover how to make every client connection a positive one with expert-led, live online and in-person training from AMA. Learn and practice proven ways to find and retain valuable customers, expand your customer base and win repeat business. Gain techniques to help you measure your organization’s ability to meet and exceed customer expectations. Also gain strategies to help you effectively address problematic situations with your customers.
Best seller
47 Sessions
Available
Be a consistently professional communicator—even in difficult circumstances
Delivery Method(s):
Classroom, Live Online
02206
How to Communicate with Diplomacy, Tact and Credibility
Reinforce your value to customers at every touchpoint.
Delivery Method(s):
Live Online
05166
Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships
Master conversational skills to get attention and gain credibility.
Delivery Method(s):
Live Online
02109
Developing Effective Business Conversation Skills
Providing customer service excellence is what will keep your customers coming back.
Delivery Method(s):
Live Online
05165
Customer Service Excellence: How to Win and Keep Customers
Help everyone in your organization work to exceed customer expectations
Delivery Method(s):
Webinar
82174
Make Every Employee a Customer Experience Champion
Create a Culture Where Employees Strive to Meet and Exceed Customer Expectations
Delivery Method(s):
Webinar
82175
Leading a Customer-Focused Team
Develop the knowledge and attitudes to deliver exceptional service.
Delivery Method(s):
OnDemand
DG001
Frontline Customer Service Representative Training
Ensure your team is motivated and ready to implement an effective customer service strategy.
Delivery Method(s):
OnDemand
DG002
Customer Service Manager Training