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Management Skills for New Supervisors

Supervising isn’t easy. We’re here to help. We understand how tough the role can be. Supervisors are expected to deliver results, keep people motivated, handle difficult conversations, and adapt to constant change—all while balancing the expectations of employees, managers, and senior leadership. That’s why this supervisory skills training course is designed to help you tackle the real, day-to-day challenges of supervising with confidence. Whether you’re new to a supervisory role or looking to strengthen your existing management skills, you’ll learn how to communicate without friction, manage performance fairly and consistently, set clear expectations, and address issues early—before they escalate. You’ll walk away with practical, real-world tools you can use immediately and effectively—without added stress or guesswork. If you’re ready to strengthen your supervisory and management skills, improve team performance, and feel more confident in your role, this course is for you.  

Seminar Number: 02248

4.8
(1174 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Management Skills for New Supervisors

About This Course

Stepping into management for the first time requires a more versatile mindset. AMA’s new supervisor training program is designed to help first-time supervisors and managers bridge that gap. From conducting constructive performance reviews to delegating work while strengthening trust, this training for new supervisors is grounded in fundamentals that encourage success for your whole team. Participants in this first-time supervisor training will learn how to motivate teams, communicate expectations clearly and handle the everyday challenges of supervision, setting a strong foundation for long-term managerial success.

Read the FAQs

Who Should Attend

  • New supervisors with fewer than five years of supervisory experience
  • Process and production supervisors who want the benefit of basic management skills training

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU
 
 

Supervising isn’t easy. We’re here to help.

We understand how tough the role can be. Supervisors are expected to deliver results, keep people motivated, handle difficult conversations, and adapt to constant change—all while balancing the expectations of employees, managers, and senior leadership.

That’s why this supervisory skills training course is designed to help you tackle the real, day-to-day challenges of supervising with confidence. Whether you’re new to a supervisory role or looking to strengthen your existing management skills, you’ll learn how to communicate without friction, manage performance fairly and consistently, set clear expectations, and address issues early—before they escalate. You’ll walk away with practical, real-world tools you can use immediately and effectively—without added stress or guesswork.

If you’re ready to strengthen your supervisory and management skills, improve team performance, and feel more confident in your role, this course is for you.

 

  • Fully appreciate your role as a supervisor
  • Understand the importance of creating a respectable workplace
  • Learn to use effective communication skills
  • Recognize the importance of a supervisor’s style and why flexing your style matters
  • Create a motivational environment using feedback and reinforcement to guide and change behaviors
  • Use delegation as a tool to motivate and develop others
  • Manage performance appraisals and effectively apply coaching for improved outcomes
  • Recognize the legal and ethical responsibilities of a supervisor
  • Develop a plan for your continuing growth and development

Workplace Respect
• Defining respect
• Assessing workplace respect and disrespect
• Taking action to create a respectful workplace

Supervisory Styles
• Understanding different styles for your role
• Gaining an awareness of your personal style
• Practicing when and how to flex your style for improved outcomes

Communication Skills
•  Demonstrating active listening to show understanding and check messaging
•  Asking questions that uncover valuable information and strengthen relationships

Creating a Motivational Environment
• Understanding common workplace motivators and reinforcement tools
• Practicing ways to encourage productive behavior
• Developing a strategy for solving employee motivational challenges

Delegating to Develop Those You Supervise

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussion
• Conducting a performance appraisal meeting and keeping records
• Effectively handling employee reactions

Utilizing Coaching to Improve Employee Performance
• Demonstrating giving and receiving constructive feedback
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Recognizing Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal term
• Knowing your ethical responsibilities and making ethical decisions

Planning for Your Continuous Growth

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Building a Respectful Workplace
  • Why Styles and Preferences Matter
  • Utilize a Range of Communication Skills
  • Create a Motivational Environment
  • Delegating for Success
  • Coaching for Performance
  • Managing Performance Appraisals
  • Legal and Ethical responsibilities
  • Putting it All Together and Planning for Continuous Growth

Building a Respectful Workplace

  • List the components of a respectful workplace
  • Identify behaviors that support and impede a respectful workplace
  • Understand the value and importance of a respectful workplace environment

Why Styles and Preferences Matter

  • Explain why selecting and using the right style effectively can drive your success
  • Identify your preferred style and recognize how it is expressed and perceived
  • Practice flexing your style to influence more effectively

Utilize a Range of Communication Styles

  • Demonstrate active listening to show understanding and check content
  • Ask questions that uncover valuable information and strengthen the relationship

Creating a Motivational Environment

  • Explain the components of a motivating environment
  • Discuss how behavior is a function of its consequences
  • Demonstrate rules for reinforcing productive behavior
  • Explain how to avoid common reinforcement mistakes
  • Develop a strategy for solving current employee motivational problem

Delegating for Success

  • Use delegation as a tool to develop others
  • Identify what to delegate
  • Identify whom to delegate to
  • Identify how to delegate

Coaching for Performance

  • Conduct performance appraisals
  • Understand your legal and ethical responsibilities

Managing Performance Appraisals

  • Understand How to Keep Effective Records
  • Understand the Importance of Quarterly Performance Alignment Discussions
  • Conduct a Performance Appraisal Meeting
  • Cope with Various Employee Reactions

Legal and Ethical Responsibilities

  • Explain the Americans with Disabilities Act (ADA), hostile environments, and other key laws and legal terms
  • Discuss your obligations regarding key laws
  • Describe the ethical responsibilities of a supervisor
  • Make ethical decisions

Developing a plan for growth and development

  • Identify Areas in Which You Want to Develop
  • Make Your Own Developmental Plan

 

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

1174 reviews

 
Very informative and applicable to the work environment. Made me think differently than I normally would in certain situations. Helped me to identify areas that I excel at as well as areas I need to work on.
5
Eugene K.
 
Supervisor of Cash Management
 
Industry: Finance, Banking
This Seminar was well organized and I enjoyed the small group size. I learned so much and would love to take part in another seminar.
5
Maria K.
 
Mentor Tutor Coord Advisor
 
Industry: Education
Extremely relevant and straight forward execution. Instruction gets to the point followed by activities to be able to utilize the material real-time. Very effective.
5
McKinley R.
 
Team Leader, Regulatory Financial Analysis
 
Industry: Energy, Utilities & Waste
This was a diverse group of people, personalities, and experience: The Instructor did a great job of facilitating the discussion, citing examples, offering alternative solutions and strategies through differing styles of management, communication, inclusion, coaching and performance appraisals. I think all the participants were able to take a lot of useful information from this seminar and apply it immediately to their Supervisory role.
5
Benjamin H.
 
Supervisor, Maintenance
 
Industry: Manufacturing
It help me to have more communication with my team,listen to them and to be more specific on what they should continue to doto give them positive reinforcement
4
Guadalupe B.
 
Team Leader Assembly
 
Industry: Manufacturing

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Supervisors with fewer than five years of supervisory experience
Advance Preparation: Online pre- and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing, Business Management & Organization, Personal Development

In-Person Schedule

15 Sessions Available

Live Online Schedule

14 Sessions Available

  • $2,745.00 Non Members
  • $2,495.00 AMA Members
  • $2,434.00 GSA
Date Duration State City Zip
  2026-04-27 2026-04-28 Apr 27, 2026 - Apr 28, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-05-04 2026-05-05 May 4, 2026 - May 5, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-06-02 2026-06-03 Jun 2, 2026 - Jun 3, 2026 2 Days NY New York 10019 New York Register Now

  2026-06-29 2026-06-30 Jun 29, 2026 - Jun 30, 2026 2 Days MA Boston 02110 Boston Register Now

  2026-07-13 2026-07-14 Jul 13, 2026 - Jul 14, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-07-30 2026-07-31 Jul 30, 2026 - Jul 31, 2026 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2026-08-11 2026-08-12 Aug 11, 2026 - Aug 12, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-09-10 2026-09-11 Sep 10, 2026 - Sep 11, 2026 2 Days NY New York 10019 New York Register Now

  2026-09-28 2026-09-29 Sep 28, 2026 - Sep 29, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-10-08 2026-10-09 Oct 8, 2026 - Oct 9, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-10-27 2026-10-28 Oct 27, 2026 - Oct 28, 2026 2 Days MA Boston 02110 Boston Register Now

  2026-11-12 2026-11-13 Nov 12, 2026 - Nov 13, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-11-19 2026-11-20 Nov 19, 2026 - Nov 20, 2026 2 Days NY New York 10019 New York Register Now

  2026-12-03 2026-12-04 Dec 3, 2026 - Dec 4, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-12-14 2026-12-15 Dec 14, 2026 - Dec 15, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

Frequently Asked Questions

I was just promoted to supervisor and I’m not sure I’m ready. Is this course right for me?

If you’ve recently stepped into a management or leadership role and feel unprepared, this first-time supervisor training is designed for you. Many new supervisors are promoted because they were strong individual contributors, not because they were trained to manage people. This course builds the foundational management skills for new supervisors, giving you clear tools for delegation, communication, performance management and leading former peers with confidence.

Is this appropriate as first-time supervisor training?

Yes. This program is specifically structured as first-time supervisor training for individuals who are new to managing people. It focuses on the essential skills supervisors need immediately, including setting expectations, delegating work, giving feedback, managing performance and communicating with confidence. No prior leadership training is required.

What skills will I gain from this supervisor skills training?

This supervisor skills training develops essential management capabilities, including delegation, coaching, performance conversations, motivation and conflict resolution. The emphasis is on applied learning so you leave with practical tools you can use immediately in your role.

How is this different from general management training for managers and supervisors?

Many programs focus broadly on leadership theory. This course is built specifically as management skills for new supervisors, targeting the real-world challenges frontline leaders face every day. It delivers focused, actionable techniques that support immediate improvement in team performance and communication.

Is this offered as in-person or virtual supervisor training?

AMA offers this program in multiple formats, including live online sessions and in-person supervisor training seminars. Organizations can also arrange onsite delivery for groups. Whether you are looking for flexible virtual learning or traditional classroom-based training for supervisors, this course is available in formats that support both individual and corporate development needs.

Can this supervisor training course be delivered in-house to support new supervisors building essential management skills?

Yes. This course can be delivered at your company, in person or live online, for employees transitioning into supervisory roles. Delivery can be tailored to your organization’s structure, leadership expectations, and timelines, helping participants build core management skills, lead teams effectively, and navigate the challenges of their new role with confidence. To explore options, please contact us for more information.
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