Management Skills for New Managers

Successful managers consistently get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and collaboration.

Take this top-rated course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to give and receive real-time feedback as you practice your new skills. You’ll return to work with the knowledge, insights and practical strategies to help you effectively manage a high-performing team.

• Build and boost your confidence level as a new manager
• Skillfully manage your co-located, virtual and hybrid employees with ease
• Effectively pivot, embrace change and clearly communicate decisions to others
• Give constructive feedback that your team members can hear and act upon
• Build a climate that fosters collaboration, motivation and camaraderie
• Develop accountability and equip your team with the right resources to be effective
• Provide clear vision and direction for your employees
• Confidently help your team solve problems and overcome barriers
• Become the manager your boss can rely on to produce valuable results

The Role of the Manager

• Identify qualities required for effective management
• Reflect on the range of roles today’s managers perform
• Reflect on how you fulfill your role and areas for development

Effective Communication and Feedback

• Use self-awareness and emotional intelligence in managerial communication
• Articulate clear and succinct written and spoken managerial messages
• Build verbal, vocal, and body language competence for trust and coherence
• Leverage effective feedback throughout the organization

Coaching and Delegating

• Define coaching as a tool for employee growth and development
• Identify the micro-skills of effective coaching
• Use the AMA GUIDE to plan and conduct a coaching discussion
• Identify the steps for effective delegation
• Prepare and conduct a delegation discussion

Continuous Performance Management and Development

• Define continuous performance management
• Describe the performance management cycle
• Identify common challenges and benefits of continuous performance management
• Practice the skills of continuous performance management

Teambuilding and Collaborating for Success

• Determine the difference between a team and a group
• Apply tools to create high-performance teams
• Develop and use agreements to improve team health
• Describe the principles of effective collaboration
• Recognize the value of collaboration on individual, team, and organizational results
• Develop accountability among teams collaborating on projects and tasks

Motivating Others to Align and Support Organizational Culture

• Describe elements of a team’s culture and their importance
• Identify the manager’s role in employee motivation
• Describe the importance of motivation as a culture driver
• Recognize elements of the motivational process.
• Build a motivational climate for your team

Learning Objectives

• Recognize the Increasingly Complex role of Today’s Manager
• Apply Effective Communication and Feedback Skills
• Use Coaching and Delegation for Employee Development
• Understand the Performance Management Cycle and Its Role in Employee Development
• Build a High-Performing Team
• Successfully Collaborate Across the Organization
• Motivate others to Align and Support Organizational Culture

The Role of the Manager

• Identify Qualities Required for Effective Management
• Reflect on the Range of Roles Today’s Managers Perform
• Reflect on How You Fulfill Your Role and Areas for Development

Effective Communication and Feedback

• Use Self-Awareness and Emotional Intelligence in Managerial Communication
• Articulate Clear and Succinct Written and Spoken Managerial Messages
• Build Verbal, Vocal, and Body Language Competence for Trust and Coherence
• Leverage Effective Feedback Throughout the Organization

Coaching and Delegating

• Define Coaching as a Tool for Employee Growth and Development
• Identify the Micro-Skills of Effective Coaching
• Use the AMA GUIDE to Plan and Conduct a Coaching Discussion
• Identify the steps for effective delegation
• Prepare and conduct a delegation discussion

Continuous Performance Management and Development

• Define Continuous Performance Management
• Describe the Performance Management Cycle
• Identify Common Challenges and Benefits of Continuous Performance Management
• Practice the Skills of Continuous Performance Management

Teambuilding and Collaborating for Success

• Determine the Difference Between a Team and a Group
• Apply Tools to Create High-Performance Teams
• Develop and Use Agreements to Improve Team Health
• Describe the Principles of Effective Collaboration
• Recognize the Value of Collaboration on Individual, Team, and Organizational Results
• Develop Accountability Among Teams Collaborating on Projects and Tasks

Motivating Others to Align and Support Culture

• Describe Elements of a Team’s Culture and Their Importance
• Identify the Manager’s Role in Employee Motivation
• Describe the Importance of Motivation as a Culture Driver
• Recognize Elements of the Motivational Process
• Build a Motivational Climate for Your Team

Download Extended Seminar Outline PDF