BY: AMA STAFF
Team leaders need to make the most of their communications with employees, managers, and customers. Whether you are talking privately, conducting a meeting, or giving a presentation, you must communicate clearly to engage the listener and have an impact.
Here are some dos and don’ts that can enhance your communication skills:
Do plan ahead to determine the messages you want to communicate.
Do make sure the timing is right if you need to speak to an employee or a manager.
Do communicate from a position of strength. Get your facts straight before you speak.
Do make sure your statements are clear and free of unnecessary jargon.
Do take responsibility for ensuring that what you say is understood by the listener or audience. Ask for feedback from listeners and provide clarification before completing the discussion.
Don’t assume that an audience shares your interest in the subject. Think about how you can make the listener care about what you have to say.
Don’t let personal feelings interfere in business or professional matters. Watch your body language for any signs that can be translated as hostile or that may cause discomfort for your listeners.
Don’t assume that an audience will understand your main thoughts on a subject. Spell out your thinking clearly, but without being condescending.
Don’t be afraid to make changes if you are presented with new information or a different point of view. Remember that communication is a two-way street.