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Top 10 Retirement, Health, and Welfare Benefit Challenges

Multinational employers may operate in diverse economies around the world, but they face certain common global human resource challenges-chief among them the changing concept of retirement and the continuing rise in the cost of health care, according...

How to Provide Extraordinary Customer Service

Extraordinary customer service depends on each employee's job essence, which goes beyond general job function.

Transform Meetings from Boring to Productive

Tips for making meetings more productive.

Know The Enemy in Order to Win

Sun Tzu’s The Art of War has inspired generations of leaders with its strategies for prevailing against opponents, no matter how large or intimidating. His age-old advice is still true today: "If you know the enemy and know yourself, you need not fear the result of a hundred battles."

Transforming Vision into Reality

A well-crafted corporate vision statement is a beautiful thing. But transforming that lofty vision from the written page into real life requires effective communication, an open attitude toward change and a detailed implementation plan....

Treat Relationships Like an Asset or They’ll Become a Liability

When work relationships break down, it's common for each side to blame the other. But according to Diana McLain Smith, author of <i>Divide or Conquer</i>, it's often the dynamics of the relationship itself that are at fault, not the individuals...

Triple Crown Leadership: Building Excellent, Ethical and Enduring Organizations

The "triple crown" of leadership: excellent, ethical, and enduring leadership, and how to achieve it.

True Innovators Learn to Embrace the Unexpected

Peter Drucker, the father of modern management, believed that the unexpected provides the richest source of opportunity for innovation.

True North Groups: Helping Leaders Find Their Way

Learn how this approach to leadership development--a group of individuals who get together weekly to share their challenges--can help grow a senior management group. group

Turn Ideas into Action

Learn steps to manage effective technological strategy.