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The Five Steps to Conflict Resolution

As an executive, you may find yourself in the role of mediator.

Feet Don’t Lie

Don't underestimate the importance of the word "office" in the phrase "office party," advises business etiquette expert Lydia Ramsey. If you want to let your hair down this holiday season, set up a date with some fun-loving friends, not your boss and co-workers....

Beyond Change Management: The ‘Journey Model’ of Organizational Change

Communication and persuasion are vital aspects of change management—so much so that it’s easy to focus on these skills almost to exclusion when attempting to facilitate organizational change.

80 Business Buzzwords—Now and Then

Some of these business terms are brand new, while others have been around as long as AMA.

One-in-Four Workers Can’t Afford to Take a Vacation, CareerBuilder Survey Finds

Financial constraints and demanding work schedules have forced an increasein employees to forego vacation plans this year. Good plans, however, will allow you with some time off to relax this summer.

Social Media Pitfalls for Employers

Managers: is it OK to “friend” a subordinate on Facebook? Are you responsible for an employee’s harassing tweets? Labor and employment attorney David L. Barron answers these and other tricky social media questions

How to Build a Business Case for a Learning Initiative

Aerospace giant Rockwell Collins typified the old-fashioned corporate approach to organizational learning: lackluster offerings in bland classroom settings, with little connection to the needs of employees or the goals of the company. Enter Cliff...

If You’ve Got ’em, Keep ’em

As many as three-quarters of U.S. employees claimed in a 2005 survey to be looking-actively or passively-for a new job. Almost half of those workers said they wanted better pay, and 16% told the Society for Human Resource Management and CareerJournal.com that they sought better benefits. Other oft-c

Forget One-Size-Fits-All HR

A new study from the Institute for Corporate Productivity finds that when it comes to strategic value and effectiveness of HR, size definitely matters. Small, medium, large, and even global organizations all require different HR structures.

The Customer-Focus Gaps

A recent global AMA/HRI study on customer focus found that there are significant differences between what organizations should do to increase customer satisfaction and what they're actually doing....