Toffler Associates brought together a small group of executives to discuss organizational adaptiveness. Here the firm shares what it learned from commercial and government organizations on how to live in a fast-paced environment. Read more….
Every salesperson knows that it is far less costly to keep loyal customers than to find new ones. Here are 10 tips that will help you find your dream customer-the "customer for life."...
As CEO of boutique hotelier Joie de Vivre Hospitality, Chip Conley knows that his company's ability to live up to its name depends on his employees finding a deeper meaning in their work. In this excerpt from his new book, he shares his insights in...
What factors influence corporate culture? And how can businesses develop the kind of culture that fosters productivity and profitability? AMA commissioned a study by the Institute for Corporate Productivity to find out....
So you say your organization is focused on the customer, and you've got the sound bites and slogans to prove it. But have you made the strategic choice to actually execute a customer-centric approach, or have you simply added a few meaningless words...
Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....
How leaders can show front-line workers the respect and appreciation they deserve.
Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...
Why employees whine, how to deal with whiners, and how to prevent whining.
What's worse than having a really bad boss? Having a boss who doesn't do anything at all. Gini Graham Scott, Ph.D., dubs this character the "no-boss boss," and she awards him the #1 spot in her book A Survival Guide for Working with Bad Bosses:...