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What Do Employers Want?

How to cultivate the characteristics every employer wants.

What Every Manager Should Know About Managing Gen Y

10 tips for successfully managing Generation Y employees (those born between 1980 and 1995).

The Art of Asking A Good Question

What’s the difference between a good question and a bad question? Bad questions often elicit incomplete or misleading answers and can undermine rapport.

What Is an Effective Leader?

We study the authors' Leadership Code and five qualities critical to effective leaders.

What Is Strategy Execution?

A 10-step approach to aid in execution of strategy.

What Makes an Exceptional Leader?

Leadership lessons based on Sir Ernest Shackleton's famous 1914 Antarctic expedition.

Mastering Body Language: What to Say Without Speaking

If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...

What to Do When an Employee Is Listed as a Sex Offender on a Megan’s Law Registry

It's almost unthinkable-you find out that someone on your staff is a convicted sex offender. Your instincts might tell you to react in one way, but you also have an obligation to act in a manner that is both legal and in accordance with your...

What Your Customers Really Want (Hint: It’s Not Just Price!)

Learn what attracts today's customers--and price is not a factor.

Turning Strategy into Execution

Even the most brilliant business strategy is useless if an organization can't transform its lofty plans into results. So what drives execution? AMA and Human Resource Institute launched a global study to find out. They learned that clarity,...