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10 Business Card Etiquette Tips

As business etiquette expert Lydia Ramsey explains, even in the high-tech age of social media, manners still matter.

Top 10 Retirement, Health, and Welfare Benefit Challenges

Multinational employers may operate in diverse economies around the world, but they face certain common global human resource challenges-chief among them the changing concept of retirement and the continuing rise in the cost of health care, according...

Tracking Down Time-Wasters

Time-wasters negatively impact your company's productivity more than you may realize. Laura Stack examines 9 time-wasters at work and how to avoid them.

Top Ten Traits of Great Leaders

Here are ten traits that identify outstanding leaders.

Transaction Versus Interaction

Learn the benefits of interactive communication.

Training the Talented, the Ritz-Carlton Way

Across the world, Ritz-Carlton is synonymous with excellent customer service and exquisite hospitality. In this excerpt from his new book The New Gold Standard, Joseph A. Michelli explains how the luxury hotelier trains its "Ladies and Gentlemen" to...

Transform Meetings from Boring to Productive

Tips for making meetings more productive.

How to Provide Extraordinary Customer Service

Extraordinary customer service depends on each employee's job essence, which goes beyond general job function.

Triple Crown Leadership: Building Excellent, Ethical and Enduring Organizations

The "triple crown" of leadership: excellent, ethical, and enduring leadership, and how to achieve it.

True Innovators Learn to Embrace the Unexpected

Peter Drucker, the father of modern management, believed that the unexpected provides the richest source of opportunity for innovation.

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