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Creating Meaning in Day-to-Day Work

As CEO of boutique hotelier Joie de Vivre Hospitality, Chip Conley knows that his company's ability to live up to its name depends on his employees finding a deeper meaning in their work. In this excerpt from his new book, he shares his insights in...

Creating Customers for Life

Every salesperson knows that it is far less costly to keep loyal customers than to find new ones. Here are 10 tips that will help you find your dream customer-the "customer for life."...

Creativity and Problem Solving

Train your employees to be creative and solve problems before they grow out of hand.

Create Your Daily "To-Do" List

Tips on how to best use to-do lists.

Customer Focus Is a Strategic Choice

So you say your organization is focused on the customer, and you've got the sound bites and slogans to prove it. But have you made the strategic choice to actually execute a customer-centric approach, or have you simply added a few meaningless words...

Customer Service Excellence Depends on Valued Front-line Employees

How leaders can show front-line workers the respect and appreciation they deserve.

Customer Service Survival Tips

Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....

Customers to CEOs: "Can You Hear Us NOW?"

Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...

Cisco’s Perspective on Strategic Alliances

Partnering, collaboration, strategic alliance-call it whatever you want, but the practice of companies working jointly to create new products and services is one of the most compelling trends in business today. Perhaps no company employs collaboration...

Dealing with Fine "Whine"

Why employees whine, how to deal with whiners, and how to prevent whining.