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I Heard It Through the Grapevine

The rumor mill is alive and well in corporate America. According to a recent survey, nearly half of the respondents said they would put more credence in the company grapevine than in what a corporate leader says. Carol Kinsey Goman, Ph.D., takes a...

I Object! Four Steps to Handling Objections

Advice for managers for dealing with objections and dissent so that people can move forward to get work done.

Identifying and Removing the Barriers to Innovation

Some of the common barriers to innovation and how to overcome them.

If I Were a Supervisor, I Would...

How many times have you said to yourself, "If I were in charge, things would be different. I would...?" Hopefully your hard work and dedication will pay off and you will have an opportunity to implement your great ideas. In the meantime, here are some...

Impatience as a Leadership Virtue

Patience is a virtue, but sometimes impatience gets more done. Effective leaders know when to apply pressure and when to step back.

Implementing Employee Health Improvement Programs That Work

Employee wellness programs are a timely prescription for companies who want to save money while increasing productivity.

Improving Customer Experience Can Help Beat Your Competition, Drive Loyalty and Boost Profits

Learn how customer service can build customer loyalty and improve competitive position.

Inheriting an Employee with Disciplinary Problems

Strategies for dealing with new team members who may be less-than-perfect, from the new book 101 Tough Conversations to Have with Employees.

How to Gain Power and Influence in the Workplace

How to increase your power and influence by building and nurturing a support network at work.

Intellectual Property Licensing and Confidentiality Agreements, an Overview

Here are frequently asked questions associated with the creation of intellectual property.