You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...
If an organization is to be ethical, it isn't enough to weed out the "bad apples." Even well-meaning executives and managers may engage in serious unethical acts. Ethical erosion can go unnoticed in a busy workday. Fortunately, there are four steps...
When negotiating, pay attention to your body language.
Women in business can find it difficult to be taken seriously. Use these powerful body language tips to ensure that everyone knows you mean business.
As the Chinese economy continues to grow, demand for highly talented employees, especially people with local and international managerial skills, now exceeds the supply. The Chinese government knows it must increase the number of educated people if...
A quick intro to the world of budgeting from AMA’s best-selling seminar “Fundamentals of Finance and Accounting for Nonfinancial Managers."
Could the next "new" thing actually be 2,500 years old? According to a new book, Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line, the secrets to career satisfaction and prosperity can be found...
The generation gap looms particularly large in situations in which managers are younger than their team members. A survey of Performance and Profits readers found that the greatest challenge of managing older workers is gaining their respect. Robert...
What is the number one personality trait of individuals who deal most effectively with change? It’s confidence. Here are seven strategies from change management expert Carol Kinsey Goman, Ph.D., that will help your people become more confident and...
Finding and developing talented performers is one of a leader's most important jobs. Here are seven core principles you can use to create a successful talent management program....