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Raising Trust Capital

Trust from your team doesn't come from your job title; it comes from your sincere efforts in leadership. Like stocks that lose value from poor performance, your behavior toward your team members can result in gains and losses. Likewise, through your...

Raising Well-Adjusted "Generation Texters"

If U got teens, U gt 2 C dis! Clinical psychologist Dr. Michael Osit offers survival strategies for a generation of parents whose children can't remember a time without computers, the Internet and cell phones....

Rally ’Round the Brand Wagon

What can marketing teach HR about recruiting and retaining top talent? Plenty, according to Donna J. Bear of the Institute for Corporate Productivity, who says that HR departments must build a brand as an employer....

Pay Attention!

Got ADD? Here are six quick exercises you can use to turn your attention deficit into a surplus....

Reaching Ethical Agreement Across Cultures

Four steps to help people from different cultures find common ground.

Real Leaders Pay It Forward

We've certainly heard plenty lately about CEO's who act badly. Sander Flaum focuses on the good guys, leaders who are more interested in making a big difference than in earning a bigger paycheck. Here are some inspiring examples of people who know...

Recovery! Turning Service Failures Around

Although every business strives for perfection, sometimes a breakdown in service is unavoidable. The good news is that every service failure provides an opportunity to create a loyal customer—if the situation is handled properly.

Reevaluating Corporate Pension Plans

Don't expect retiring baby boomers to take the gold watch and retire quietly to a rocking chair when they turn 65. But can employer programs support the boomers' long-term financial security?...

Reining in Your Wandering Mind

How your smart phone is keeping you from staying on task.

Profitability vs. Growth: How to Achieve Both

Bottom-line margin or top-line growth? Ask managers which they want and they will tell you "both." But research into over a thousand companies shows that only 32% are able to achieve both more often than not. With the odds stacked against them, how...