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How Would You Grade Your Training Program?

In college, students who have failed to keep up with coursework throughout the semester undergo a ritual as old as education itself: the hallowed ceremony of cramming for a test. With mere hours to learn the subject matter, they frantically try to absorb several weeks' worth of material, hoping to g

How to Deal with Your Workplace's Mr. or Ms. Know-It-All

A 5-step plan for dealing effectively and professionally with know-it-all coworkers.

HR Best Practices During Organizational Change

Today's changes are due to the economic crisis. But companies encounter changes at all times. HR executives and other savvy managers have found that the formula for change management hasn't changed over the years-it's communication, agility, problem...

HR Practices

Study after study has shown that when it comes to linking human capital with organizational performance, HR departments are out of synch. It's time for a new model....

I Heard It Through the Grapevine

The rumor mill is alive and well in corporate America. According to a recent survey, nearly half of the respondents said they would put more credence in the company grapevine than in what a corporate leader says. Carol Kinsey Goman, Ph.D., takes a...

I Object! Four Steps to Handling Objections

Advice for managers for dealing with objections and dissent so that people can move forward to get work done.

Identifying and Removing the Barriers to Innovation

Some of the common barriers to innovation and how to overcome them.

If I Were a Supervisor, I Would...

How many times have you said to yourself, "If I were in charge, things would be different. I would...?" Hopefully your hard work and dedication will pay off and you will have an opportunity to implement your great ideas. In the meantime, here are some...

Improving Customer Experience Can Help Beat Your Competition, Drive Loyalty and Boost Profits

Learn how customer service can build customer loyalty and improve competitive position.

In Pursuit of Work/Life Balance

It's an age-old question: Can you succeed in your career and still live a balanced life? Yes, as long as you make a conscious decision to devote time to your social, mental, physical and spiritual needs, in addition to your professional...