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Metric Mania

When it comes to communicating with employees about performance, keep it simple. Answer the basic question they really want answered: "How are we doing?"...

Meeting the Latest HR Challenge: Increased Workforce Mobility

If your organization wants to hire and retain top people, it needs to reevaluate every aspect of the hiring process. Here are some strategies that will help HR professionals and business owners win the talent war....

Middle Management May Hinder Diversity Initiatives

Because middle managers focus on long-term strategy and maintaining the status quo, they are often at direct odds with diversity practitioners, according to a new report from The Conference Board. Here are some ways to get managers more involved in...

Mind the GAAP

If you think GAAP is a typo for your favorite clothing store, it may be time for a brief introduction to Generally Accepted Accounting Principles. You can increase both your comfort level with financials and your value to your organization with some basic information adapted from AMA’s seminar Funda

Minor Changes Can Lead to Major Improvements

Something as simple as changing the layout of an order sheet can lead to tens of millions of dollars in incremental profit. Find out how one company gave its performance a big boost by making small changes....

Miranda Rights of Customer Service

If you can't remember the last time you experienced truly excellent customer service, you're not alone. Peter Shankman's tips will ensure that your business is never convicted in the court of bad service....

Mission Statements: Vital or Vacuous?

If your mission statement no longer inspires your people, find ways to renew your commitment to it, breathe new meaning into it, or change it....

Morph Your Marketing Strategies from "New" Media to "Now" Media

How to reach today’s increasingly connected digital consumers.

Moscow Is Now the World’s Most Expensive City

Hard to believe, but according to the latest Worldwide Cost of Living Survey, Moscow is now the world's most expensive city, usurping the title from Tokyo. If you're looking for a really cheap place to live, try Asuncion in Paraguay-the world's least...

Narnia in the Workplace: Discovering Your Wizard and Warrior Personas

Rather than limit themselves to analyst and caregiver roles, today's leaders and managers need to assume the more dynamic personas of wizard and warrior, bringing creativity and vision to organization cultures that analytic and caregiver models can...