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What Does Your Boss Really Think of You?

Your boss's opinion of you depends on his/her idea of an ideal employee.

What Makes an Exceptional Leader?

Leadership lessons based on Sir Ernest Shackleton's famous 1914 Antarctic expedition.

What to Do When an Employee Is Listed as a Sex Offender on a Megan’s Law Registry

It's almost unthinkable-you find out that someone on your staff is a convicted sex offender. Your instincts might tell you to react in one way, but you also have an obligation to act in a manner that is both legal and in accordance with your...

Mastering Body Language: What to Say Without Speaking

If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...

What Your Customers Really Want (Hint: It’s Not Just Price!)

Learn what attracts today's customers--and price is not a factor.

The Psychology of Selling

Learn from Brian Tracy and Michael tracy the secret of unlimited sales success

What's Your Business EQ (Etiquette Quotient)?

In business, how you present yourself is as important as the service or product you're presenting. Take business etiquette expert Lydia Ramsey's "Busiquiz" before your next client meeting to make sure you put your best foot forward (and not in your...

When Employees Fail: Management Is Often to Blame

If employees consistently fail in certain positions, maybe it’s management’s fault.

When Leaders Talk with Their Hands

Learn which hand gestures can be most effective to make key points.

When to Coach and When Not To

Learning how to recognize when and when not to coach is just as important as learning how to coach. Used in the right situation at the right time, coaching can make the life of a manager immensely easier, but if managers try to coach employees who...

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